Analyst Job at Wakanow.com

Analyst Job at Wakanow.com – We are Nigeria’s leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally.

Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services from a broad selection of partners.

Analyst – Loyalty Rewards Program

The Analyst’s role is to provide back-end CRM analytics support for Wakanow’s  loyalty rewards program. This includes building a robust customer database, analyzing customer churn, and setting marketing targets for customer retention/lift to inform loyalty point system.
Responsibilities
Building Customer Database

• Identify gaps in existing customer information system.
• Propose and implement creative solutions for organizing customer data.
  

CRM Analytics

• Shed light on baseline customer churn.
• Set marketing targets to improve customer loyalty.
• Devise points system.

Desired Skills and Experience

Formal Education & Certification

• Bachelors degree in Marketing
• Technically literate, basic knowledge of computer science & SQL a plus. 

Knowledge & Experience

• 3 years experience in online marketing, finance background a plus
• Familiarity/experience with CRM and loyalty programs
• Superb proficiency in Excel
• Conversant with basic programming principles                        

Personal Attributes

• Creative
• Self-starter; good judgment with demonstrated leadership skills.
• Strong interpersonal, written, and oral communication skills.
• Ability to prioritize and execute in a fast-paced setting.
• Proven analytical and problem-solving abilities with attention to detail.
• Experience working in a team-oriented, collaborative environment.

Work Conditions

• On-call availability.
• Sitting for extended periods of time.
• Occasional work after-hours.

Method of Application
To apply for this position, CLICK HERE